Dubai sights - where to go and what to see in 2022
The activation of utilities is one of the main priorities for expats when moving into a new home, whether they own the property or rent it.. In Dubai, the connection of electricity and water is carried out by the Dubai Electricity and Water Supply Authority – DEWA, which is a state-owned entity and the only supplier of electricity, water and sewage services in Dubai. In this article, we will look in detail at what services DEWA provides, what you need to do to connect your utilities and how to opt out, how to pay your bills and interact with DEWA on all fronts, and much more.
DEWA is the Dubai Electricity and Water Authority, which was founded on 1 January 1992 by His Highness Sheikh Maktoum Bin Rashid Al Maktoum in order to unite the electricity and water departments, which were previously separate. Since its foundation, DEWA has become one of the leading utility companies worldwide. Today the company provides electricity and water supply services to more than a million consumers in Dubai, according to high standards of reliability, efficiency and availability. In the first half of 2021 DEWA won 24 local, regional, and international awards including three diamond awards from the Harvard Business Council.
The company uses autonomous systems for alternative energy sources and is expanding the use of artificial intelligence in the provision of public utilities. Moreover, DEWA is engaged in the implementation of large projects to produce environmentally friendly and renewable energy sources in accordance with the Dubai Clean Energy Strategy 2050. One of the main projects is the Mohammed bin Rashid Al Maktoum Solar Park, which by 2030, will be the world’s largest network of solar power plants on a single site with a planned capacity of 5,000 MW, which will reduce carbon emissions by more than 6.5M tons per year.
DEWA offers electricity & water management services and bills its services to consumers, including government/semi-government, businesses and private citizens in the form of locals and expats.
Electricity & Water management services include:
In addition, DEWA provides its service of temporary electric supply for tents (for mourning or weddings). This service is available only for local individuals in Dubai. The maximum period for temporary electricity supply for mourning is three days and for weddings is seven days. In the cases of weddings, consumers must apply at least four days before the event. The service fee for weddings are non-refundable.
Billing services include:
This initiative is the first smart system to connect solar (alternative) energy to buildings. The initiative was launched as part of the programme “Generation of Distributed Renewable Resources” and is directly linked to the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai the smartest city in the world. SHAMS Dubai supports the diversification of the energy mix by encouraging the use of clean and renewable energy sources. The initiative was launched by Council Resolution No. 46 of 2014, issued by Crown Prince of Dubai His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum.
According to the Distributed Renewable Resources Generation programme, household and building owners can install PV (solar) panels and connect them to the DEWA’s network. By doing this, the surplus is exported back to DEWA’s grid.
Note: Solar energy is a clean and secure renewable energy, which does not produce any emissions. Using this type of alternative energy offers benefits to both households and businesses. The installation of a PV system reduces electricity bills and increases the value of your real estate.
The one-time connection fee for a DEWA solar PV system is usually AED 1,500 (USD 408), but it can be lower for systems that consume less than 10 kW and for the unnecessary use of a generation control meter. As for the cost, this will depend on the price of the equipment, which follows market conditions and can change frequently. According to the DEWA website, in Q2 2021 system costs in the range of AED 4,500 (USD 1,225) to AED 5,000 (USD 1,361) per kWp range for small ‘villa size’ facilities, and for larger facilities from about AED 3,500 (USD 953) to AED 4,000 (USD 1,089) or less per kWp. In addition, there are also operating costs (Opex), which need to be considered for the annual maintenance of photovoltaic systems. This includes inspection, cleaning, and replacement of necessary parts of the panels throughout its lifetime.
The connection procedure includes four stages:
The EV Green Charger Initiative is based on the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum to make Dubai the smartest and happiest city in the world. This initiative also promotes green transportation within the city. 100 EV Green Charger Stations were developed and installed in Dubai by DEWA in 2015. These charger stations are smart devices connected through a Charge Point Management System (CPMS). The location and status of chargers are available via the DEWA website and on the smart app.
The EV Green Charger Card is necessary for the charging of electric vehicles at specific stations in Dubai. Consumers can obtain, replace or deactivate the card on the DEWA website. Registered EV customers can use a QR code in order to start and end their charge cycles without an EV Green Charger Card.
The Customer Care Centre is available round-the-clock through phone & email. Consumers can inquire about outstanding bills, last payment amounts and electricity and water consumption verification. Clients also can request activation, deactivation or transfer of electricity/water (move-in, move out or move-to), obtaining solar connections, billing services, slab tariff, security deposit and credit refund services and so on.
The phone number of Customer Care Centre: 04 601 9999
Email of Customer Care Centre: [email protected]
DEWA has founded the DEWA Academy, which supports the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. The main goal of the academy is to nationalise technical jobs in all DEWA departments. The partner of DEWA academy is the UK’s Business and Technology Education Council (BTEC) and after the two-year education programme, students will receive diplomas from BTEC. The education programme comprises the following disciplines:
The special section “Student” on the website of DEWA allows one to apply and register for the academy’s scholarship.
The Email: [email protected]
The phone number of DEWA Academy: +971-4-322-0111
DEWA also provides services to builders by providing water and electricity for various construction projects and issuing NOCs. Builders can apply to get electricity/water through the E-Services ‘One Window’ system. Access to this service is obtained with the help of the user ID & Password. The consumer needs to fill in all details, if it is applicable, and upload the technical documents to the website. An NOC can also be requested online via the DEWA website. Applications for these services are free of charge. Large meter connections are available 5 working days from the scheduled shutdown and small meter connections are available 3 working days from payment and the providing of all required technical documents.
Activating the service is very straightforward: simply fill out the application form, provide the necessary documents and pay the security deposit along with the DEWA connection fee. The connection procedure is available online for both landlords and tenants. To apply on the DEWA website, the property owner must enter the details of the certificate of ownership and the tenant must enter the Ejari identification number. The DEWA Premise Number (a nine-digit number usually found on the front gate of the house or on the apartment door) must be entered on the application form as well.
Note: An Ejari is an online system in which every real estate lease is recorded. Learn more about what an Ejari is, what documents are required and what fees are paid when registering, in our article – About the Ejari system in Dubai.
In addition to the completed application form, the following documents may be required:
DEWA has automated the service activation process for tenants immediately upon receipt of an EJARI: the procedure is now a one-step process. At the time the EJARI is issued, all tenant information is automatically transferred to DEWA and a personal account is created in the system. The tenant then receives an SMS and a welcome email from DEWA with a step-by-step guide on how to pay the security deposit. If for some reason the notification does not arrive, you can either fill out an application online or in the app or visit your nearest DEWA service center.
The following non-refundable fees apply when activating DEWA services:
In addition, there is a refundable security deposit:
You can receive the deposit upon check-out. In addition, DEWA has partnered with Western Union to expedite the refund process. You can request the security deposit at any Western Union branch in the UAE and around the world. To do this you will need to:
There are several ways consumers can pay DEWA bills:
The DEWA bill includes fees for electricity, water, housing and sewerage. The housing fee from Dubai Municipality constitutes 5% of annual property rent and this is paid over twelve months. According to the decision of the Dubai Supreme Council of Energy, DEWA should use the slab tariff and fuel surcharge on monthly electricity & water consumption. If the consumption of water and electricity increases, the price for community utilities increases too.
Fuel surcharge is included in the monthly DEWA bill and is calculated on the basis of the consumption of electricity (Fils/kWh) and water (Fils/IG). Fuel surcharge depends on either the increase or decrease in prices of fuel, which is used on DEWA generation plants.
Residential/commercial electricity slab tariff:
There is also a fuel surcharge which is calculated on the basis of electricity and water consumption and is included in the monthly bill. This amount varies depending on the increase or decrease in the price of fuel supplied to DEWA’s generating plants. In June 2021 it was AED 0.05 (USD 0.014) per kWh consumed and AED 0.04 (USD 0.011) per gallon of water.
Note: Prices in DEWA bills will be higher in summer because the usage of cooling appliances (AC) increases in the hot season. In homes with pools and gardens the water consumption will be higher as well.
Deactivation of electricity and water in the customer’s DEWA account can be made online or in the nearest Customer Happiness Centre. In order to cancel the community utilities, the consumer should visit the page ‘Deactivation of Electricity and Water’ and select his/her contract account. Next, the consumer will need to provide a move-in date, a contact phone number, and a way to receive the deposit and click the “Send” button. The company will then send an email or SMS message to your email address with the move confirmation number and the final DEWA invoice to your registered Email ID. If necessary, you can issue a moving certificate and closing on payment, which costs AED 50 (USD 13.60) + VAT.
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